Overview KPIs
Current operational pictureDemographics KPIs
Priority complainant profile cardsCore Overview
Three-column dashboard summaryCase Status Distribution
Current status breakdown
Contact Mechanism
How complaints were received
IDP / Host Community
Camp vs. non-camp population
People & Area
Demographic and geographic viewGender
Click to filter
Age Group
Distribution by age
Disability Status
PWD vs. no disability
Sector Analysis
Priority sectors and category mixTop Sectors
Highest-volume sectors · Click to filter
Sector Resolution
Resolved or closed rate by leading sectors
Sector Insights
Key signals from current filters
Governorate Breakdown
Cases per governorate · Click to filter
Geographic Map — Syria
Bubble size = case volume · Color = resolution rate · Click marker to filter
Low resolution (<20%)
Medium (20-50%)
Good (>50%)
Trend Analysis
Timeline, sector, operator and demographic movementMonthly Trend
Cases by status per month
Weekly Intake by Month
Weekly case volume stacked by month · Click to filter
Daily Volume Heatmap
Cases per weekday across the quarter
Detailed Trends
Sector and demographic breakdownsCases by Sector
All sectors ranked by volume · Click to filter
Sector Resolution Rate
% resolved+closed per sector · Click to filter
Sector × Status
Open / Resolved / Closed by sector · Click to filter
Gender by Governorate
Female / Male split per area · Click to filter by governorate
Marital Status
Distribution breakdown
Complaint Category
Column W category classification · Click to filter
Operations
Operator performance and caseload movementOperator Volume
Total cases handled per operator · Click to filter
Operator Monthly Trend
Monthly case count per operator · Click to filter
Operator Resolution Rate
% cases resolved or closed · Click to filter
Operator × Status
Status distribution per operator · Click to filter
Referral KPIs
Response and referral handlingReferral Detail
Referral, response and contact channel informationReferral Outcome
Pending, resolved and unresolved referrals
Referral Channel
Referral to how (sector / agency)
Referral Status
Current referral follow-up status
Referral by Governorate
Referral volume by area · Click to filter
Referral by Sector
Referral volume by sector · Click to filter
Sector Response Rate
Closed/resolved share by sector · Click to filter
Sector × Referral Status
Pending / resolved / unresolved by sector
Governorate × Referral Status
Referral outcome by location
Referral Sector Matrix
Referral status within the active cross-filter context
This section responds to the same selections as every other visual. Click a row or chart segment to cross-filter the dashboard.
Sector Referral Status Table
Which sector the case was transferred to and current outcome
Sector Response Status
Pending / closed resolved / closed unresolved by referred sector
Safe Line — Complaints & Feedbacks Dashboard | Syria
· AAP Working Group — Syria
